Private walking tours: how we work
1- Once you have made the pre-reservation, your tour will be destined to the cultural mediator that best suits the chosen tour or the needs of the group.
2 - Payments must be made up to 8 days of the visit, only after payment is that the reservation is guaranteed. (Payment is made through Paypal or bank transfer, in this case the reservation is only valid after sending the proof of transfer to firstname.lastname@example.org).
3 - If a tour is canceled up to 2 days before its realization, no money will be returned regarding the payment, if there is availability by STORIC, the tour can be rescheduled. If the tour is canceled up to 5 days before its completion will be returned only half the value. In case of being cleared up to 6 days, the money will be refunded in its entirety.
4 - The minimum number of participants in the tours is 2, this does not mean that you can not enjoy our services, you will have to make a minimum payment. The maximum number of participants is 15, if you have a group that exceeds this number it is possible to do the tour, but in this case a different budget will have to be made.
5 - STORIC reserves the right to change the routes in the tours due to weather changes or constraints that occur in the city.
6 - Only on tours indicated is food included.
7 - When there are no entries in Museums and Monuments, the price of access tickets will be the responsibility of the customers.
8 - The pickup of customers will only be made at the hotel, when it is located in the center of the city. Exceptionally it can be done in other parts of the city, but that must be requested 8 days in advance.
9 - Information regarding payments and meeting points will be sent by email, after booking a tour.
Your opinion is very important to us and after the visit will receive, in your email, a questionnaire to evaluate the whole process.